Our Commitment to Your Satisfaction

At Sports Direct Shop, we’re dedicated to ensuring your complete satisfaction with every purchase. Whether you’re gearing up for the football pitch, hitting the gym, or updating your casual wardrobe, we want you to love your sports equipment and apparel. If you’re not completely happy with your purchase, our straightforward returns and exchanges process makes it easy to get what you need.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your items. This gives you plenty of time to try on your gear and ensure it meets your athletic needs.

Conditions for Returns & Exchanges

To be eligible for a return or exchange, your item must meet the following conditions:

  • Items must be in original condition – unworn, unwashed, and with all tags attached
  • Original packaging must be included and undamaged
  • Proof of purchase (order confirmation or receipt) is required
  • Items must be free from any odors, stains, or damage

⚠️ Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged:

  • Football Accessories that come in direct contact with skin (mouthguards, protective gear)
  • Caps and Hats for hygiene reasons
  • Belts that have been adjusted or show signs of wear
  • Any items from the Baby category for safety and hygiene concerns
  • Personalized or custom-made items
  • Items that are damaged due to customer misuse or wear and tear

Step-by-Step Return Process

  1. Contact Our Team
    Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Wait for Authorization
    Our customer service team will respond within 24-48 hours with a Return Authorization Number and shipping instructions.
  3. Package Your Items
    Securely package the items in their original packaging, including all tags and accessories. Include a copy of your order confirmation.
  4. Ship Your Return
    Send your package to our returns center at:
    Sports Direct Shop Returns
    662 Cottonwood Lane
    Nashville, TN 37203
    USA
    Note: Return shipping costs are the responsibility of the customer unless the return is due to our error.
  5. Track Your Return
    Keep your shipping tracking number for reference. We recommend using a trackable shipping service.

Exchange Process

Want to exchange for a different size, color, or product? Follow the same process as above, but clearly state in your email that you’d like an exchange and specify the desired replacement item. Exchanges are subject to availability.

Refund Information

Once we receive and inspect your returned item:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Refunds will be issued to your original payment method
  • Timeline:
    • Credit/Debit Cards: 5-10 business days to appear on your statement
    • PayPal: 3-5 business days to reflect in your account
  • Shipping Costs: Original shipping fees are non-refundable
  • Restocking Fee: No restocking fees apply to eligible returns

Return & Exchange Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request - Order #[Your Order Number]

Dear Sports Direct Shop Customer Service Team,

I would like to request a [return/exchange] for my recent order.

Order Information:
- Order Number: [Your Order Number]
- Order Date: [Date of Purchase]
- Items to Return/Exchange: [List items with sizes/colors]

Reason for Return/Exchange: [Please specify - wrong size, defective, changed mind, etc.]

For Exchanges:
- Desired Replacement Item: [Product name, size, color]
- If replacement is unavailable, I would prefer: [Refund/Alternative item]

I confirm that the items are in original condition with all tags attached and packaging included.

Please provide return authorization and shipping instructions.

Thank you,
[Your Full Name]
[Your Phone Number]

Damaged or Defective Items

Received a damaged or defective item? Contact us immediately at [email protected] with photos of the damage and your order details. We’ll arrange a replacement or refund and cover return shipping costs.

Need Help?

Our customer service team is here to assist you with any questions about returns or exchanges:

Email: [email protected]
Response Time: Within 24-48 hours during business days

We’re committed to making your Sports Direct Shop experience exceptional, both on and off the field!