At Sports Direct Shop, we’re committed to supporting your athletic journey with premium sports equipment and reliable service. Find answers to common questions below.

Product Information

What types of sports products do you offer?
We specialize in performance-focused sports equipment including:
  • Football shirts, boots, and accessories
  • Training and fitness clothing
  • Athletic footwear for various sports
  • Sports accessories including caps, hats, and backpacks
  • School sports equipment and footwear
Do you carry products for children and babies?
Yes! We offer dedicated Baby and Boys sections with age-appropriate sports clothing and equipment designed for young athletes.
What makes your products suitable for athletic performance?
Our products are curated with performance in mind, featuring quality materials, ergonomic designs, and the durability needed for serious training and competition.

Ordering & Account

How do I create an account?
You can create an account during checkout or by visiting our registration page. Having an account allows you to track orders, save preferences, and faster checkout.
Can I modify or cancel my order after placement?
Orders are processed quickly to ensure fast delivery. Please contact us immediately at [email protected] if you need to modify or cancel an order, and we’ll do our best to assist.
I forgot my password. How can I reset it?
Click the “Forgot Password” link on the login page and follow the instructions sent to your registered email address.

Payment Options

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption and security measures to protect your payment information. Your financial data is never stored on our servers.
Why was my payment declined?
Payment declines can occur due to insufficient funds, incorrect card information, or security checks by your bank. Please verify your information and contact your financial institution if issues persist.

Shipping & Delivery

What are your shipping options and costs?
We offer two shipping methods:
  • Standard Express Shipping – $12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Standard Shipping – Free for orders over $50 via EMS (15-25 business days after dispatch)
How long does order processing take?
All orders are processed within 1-2 business days from our Nashville headquarters before shipping.
Do you ship worldwide?
We offer global delivery to most countries, though we currently cannot ship to certain remote areas and some Asian countries. Contact us for specific country availability.
How can I track my order?
Tracking information is provided once your order ships. You’ll receive an email with tracking details to monitor your delivery every step of the way.
Why is my delivery taking longer than estimated?
Delivery times are estimates and may vary based on destination and customs processing. International shipments may experience additional delays due to customs clearance.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of receipt. Items must be unused, in original packaging with tags attached. Some exclusions may apply.
How do I initiate a return?
Contact our support team at [email protected] with your order number and reason for return. We’ll guide you through the process.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect your returned items. The timing may vary depending on your payment method and financial institution.
Do you offer exchanges?
Yes, we offer exchanges for different sizes of the same item, subject to availability. Contact our support team for assistance.

Contact & Support

How can I contact customer service?
Reach us at [email protected] for any questions or concerns. We’re here to help you perform at your best.
What are your customer service hours?
Our support team monitors emails during regular business hours (Central Time) and aims to respond within 24 hours.

Still have questions? We’re dedicated to supporting your athletic journey. Contact us at [email protected] and we’ll be happy to assist you.

Ready to elevate your game? Shop now and experience the Sports Direct Shop difference.